At Backlight Media, we are committed to full legal compliance, data security, transparency, and ethical business practices. The following policies outline our obligations, commitments, and the rights of our clients, partners, and website visitors.

By using our website and services, you agree to the terms outlined below. If you have any questions or require further clarification, please contact us at info@backlight.media.

 

1. GENERAL DATA PROTECTION REGULATION (GDPR) COMPLIANCE POLICY
INTRODUCTION

Backlight Media processes personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws.

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What Data We Collect

We may collect and process the following personal data:

• Name, email address, phone number, and business details.

• Information provided in inquiries, bookings, or contract agreements.

• Website usage data such as IP addresses, browser type, and site activity.

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How We Use Your Data

Your personal data may be used for:

• Responding to inquiries and providing requested services.

• Internal record-keeping, security monitoring, and service improvements.

• Compliance with legal and regulatory obligations.

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Your Rights Under GDPR

Under GDPR, you have the right to:

• Access, modify, or request deletion of your personal data.

• Object to or restrict data processing.

• Withdraw consent where processing is based on consent.

• Request data portability in a structured format.

• Lodge a complaint with a data protection authority if you believe your rights have been violated.

For any data-related inquiries or requests, contact info@backlight.media.

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Data Retention & Security Measures

• Data is stored securely and retained only for as long as necessary.

• Access is restricted to authorized personnel only.

• All communications are encrypted using Secure Socket Layer (SSL) technology.

• We do not sell or share personal data with third parties.

 

2. Data Security & Privacy Policy

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Our Commitment to Data Protection

We employ industry-standard security measures to protect personal and business data from unauthorized access, misuse, or loss.

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Security Measures in Place

• SSL Encryption for secure website interactions.

• Access Control ensuring only authorized personnel handle sensitive information.

• Regular Security Audits to identify and mitigate risks.

• Data Backup & Recovery Systems to prevent accidental loss.

If you suspect a security breach, please report it to info@backlight.media immediately.

 

3. Cookie Policy​

What Are Cookies?

Cookies are small text files that store user preferences and improve browsing experience.

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Types of Cookies We Use

• Essential Cookies – Required for website functionality.

• Analytics Cookies – Help us improve site performance.

• Marketing Cookies – Used for advertising and retargeting.

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Managing Cookies

Users may manage or disable cookies via browser settings. Disabling cookies may affect website functionality.

For further questions about our use of cookies, contact info@backlight.media.

 

4. Terms & Conditions​​

Scope & Acceptance

By accessing or using Backlight Media’s website and services, you agree to the terms outlined in this section.

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Intellectual Property

• All content, media, and productions are the sole property of Backlight Media, unless otherwise stated.

• Unauthorized reproduction, distribution, or modification of content is strictly prohibited.

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Service Availability

• While we strive for uninterrupted service, occasional downtime may occur due to maintenance or unforeseen circumstances.

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Limitation of Liability

• Backlight Media shall not be liable for indirect, incidental, or consequential damages arising from the use of our services, except where legally required.

For questions regarding these terms, contact info@backlight.media.

 

5. Refund & Cancellation Policy

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Current Policy

• Payments are not processed automatically. All transactions are handled manually through direct invoicing.

• Refunds and cancellations must be requested in writing at least 48 hours before a scheduled service.

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Future Policy (Effective Q4)

Once automated payments are implemented:

• Clients may request refunds via their account.

• Subscription services will have self-service cancellation options.

• Refund processing will be subject to verification and service usage review.

To request a cancellation or refund, email info@backlight.media.

 

6. Environmental & Sustainability Policy

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Our Commitment to Sustainability

Backlight Media is dedicated to reducing its environmental impact through eco-friendly production practices and sustainable business operations.

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Sustainability Initiatives

• Energy-Efficient Equipment – Use of LED lighting and optimized power consumption.

• Paperless Workflow – Digital contracts, invoices, and communication.

• Recycling & Waste Reduction – Proper disposal and recycling of production materials.

• Sustainable Travel & Carbon Offsetting – Encouraging eco-conscious travel and partnerships with green organizations.

We encourage our partners and clients to join us in supporting environmentally responsible media production.

For more details, contact info@backlight.media.

 

7. Ethical Business Practices & Anti-Corruption Policy

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Commitment to Ethical Standards

Backlight Media upholds honesty, fairness, and compliance with international business regulations.

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Code of Conduct

• Bribery & Corruption Prohibited – We do not engage in or tolerate unethical business practices.

• Fair Employment Practices – Commitment to diversity, inclusion, and ethical treatment of employees and contractors.

• Respect for Intellectual Property – All media and client content are contractually protected.

For concerns related to ethics or compliance, contact info@backlight.media.

 

Policy Implementation & Accessibility

To ensure transparency and ease of access, all policies are available:

• At the bottom of our website in the footer section under "Legal & Compliance".

• On this single webpage, ensuring all information is in one place.

• As part of our onboarding process for new clients and partners.

• In our email communications and contractual agreements, where applicable.

For further inquiries, please contact info@backlight.media.

 

Final Statement

Backlight Media is committed to legal compliance, data protection, ethical business operations, and sustainability. By using our services, you acknowledge and agree to these policies.

If you have any concerns or require further clarification, please reach out to us at info@backlight.media.